About Company

Job Description/Responsibilities

We are seeking an enthusiastic and detail-oriented Customer Success Coordinator to join the team at IKONWORK. The ideal candidate will have a background in customer success and recruitment, coupled with a keen interest in technology and proficiency in administration. Key responsibilities include supporting various aspects of recruitment, including system functionalities, user support and administrative tasks. Key Responsibilities: • Deliver high-quality, professional recruitment services, including talent sourcing, screening, and candidate management, to meet the company's hiring needs. • Assisting in understanding platform functionalities thoroughly and effectively supporting client needs. • Providing administrative support, including managing calendars, drafting reports, and maintaining documentation. • Collaborating with the tech team to assess system functionalities, identify areas for improvement, and maintain trackers for system enhancements. • Making client calls to introduce the platform, schedule demos, and assist in the management of the sales pipeline. • Conducting user training sessions to ensure efficient utilization of the platform and its features. • Monitoring system performance and user feedback for assigned clients, and providing regular updates and recommendations to the management team. • Staying updated on industry trends and best practices in recruitment and making recommendations for continuous improvement. • Proposal generation based on client needs.

Job Requirements

Education & Experience: • Minimum Associate Degree. • Minimum of 2-3 years of experience in Recruitment and/or related field. • Training, Sales and Customer Service skills are a plus. • Experience with recruitment software, particularly Applicant Tracking Systems (ATS), is preferred. • Proficiency in MS Office Suite, including PowerPoint, Excel, and Word. • Experience in headhunting is preferred. Skills & Aptitudes: • Excellent organizational and time management skills, with the ability to prioritize tasks effectively. • Strong attention to detail and problem-solving skills. • Excellent communication and interpersonal skills. • Ability to work independently and collaboratively in a fast-paced environment. • Tech-savvy, with a keen interest in learning and leveraging new technologies & domain knowledge. • Proactive and adaptable, with a positive attitude towards change and innovation.

Skills

• Attention to detail
• Communication
• Customer Service
• Hiring
• Management
• New Technologies
• Recruitment
• Sales
• Software
• Time Management
• Training