About Company

Job Description/Responsibilities

We are seeking a highly organized and strategic Operations Manager to join our client, a prestigious membership association committed to delivering exceptional services to its members. In this role, you will oversee and optimize the association's operational processes, focusing on events management and fundraising activities. You will ensure efficiency and effectiveness in all aspects of service delivery. The Operations Manager (OM) is responsible for the overall leadership and management of the Association’s operational and administrative functions. Under the guidance of the Board, the OM defines and implements the strategic vision of the Association, ensuring alignment with long-term and short-term goals. This role involves day-to-day management decisions, acting as a liaison between the Board and stakeholders, and maintaining effective communication with employees, government authorities, and the public. MAIN DUTIES AND RESPONSIBILITIES Strategic Leadership and Delivery: • Ensure the Association’s organizational structure and business processes align with strategic objectives. • Oversee personnel and human resource matters, enhancing performance management by tracking key performance indicators. • Foster a collaborative work environment that attracts, retains, and motivates diverse talent. • Manage risks proactively, seeking additional authorities from the Board as needed. • Develop and enforce management and communication systems for timely adherence to Board decisions and policies. • Represent the Association, engaging directly with policymakers and executing an effective media strategy. • Compile and present industry statistics and data, offering actionable recommendations. • Organize General, Membership, and Executive Meetings of the Association. Financial Management: • Present annual financial budgets linked to operational work plans for Board approval. • Manage organizational contracts and purchases per procurement policies, ensuring value for money. • Review monthly financial reports for submission to the Accountant for audit review. Facility Management: • Identify and secure resources for program establishment, facility construction, and equipment acquisition. • Oversee access, security, and maintenance of the facility. • Liaise with strategic partners on facility-related issues. Partner Engagement and Resource Mobilization: • Build effective alliances with public and private partners. • Represent the Association with external stakeholders to develop partnerships supporting the Association’s work. • Expand funding streams, broadening the donor base and encouraging support for Association initiatives. Board Collaboration: • Report to the Board on operational, administrative, and financial aspects. • Inform the Board of key strategic and operational challenges in a timely manner. • Represent Secretariat management at Board Meetings, ensuring preparation and distribution of materials according to Board policies. Membership Application and Engagement: • Analyze the current customer base to identify potential opportunities. • Manage the membership application process and lifecycle, including new member communications and benefit administration. • Coordinate networking and best practice exchange events. • Provide high-level customer service and advice to current and potential members. • Develop and execute membership events. Client Services and Marketing Communications: • Manage client expectations and provide tailored recommendations. • Deliver excellent customer service consistently. • Oversee marketing and promotion of various assets. • Negotiate preferred benefits for members. • Respond to member queries and organize industry forums, conferences, and roundtable meetings.

Job Requirements

Qualification/Education • BSc in Business Administration, Marketing or related discipline. Skills & Experience • Minimum 3-5 years of experience in the role or similar field • Strong leadership skills and problem-solving skills.

Skills

• Acting
• Administration
• Communication
• Customer Service
• Distribution
• Leadership
• Maintenance
• Management
• Marketing
• Networking
• Operations
• Performance Management
• Security
• Vision